1.1 By accepting a service proposal from Newell Services, LLC (“the Company”), you (“Client”) agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please refrain from using our services.
2.1 Services Definition - Our services include, but are not limited to, lawn care such as fertilization, weed control, overseeding, turfgrass establishment, soil aeration, disease treatment, microbial and fungal applications; specialty services such as soil testing, topdressing, leveling, and outdoor pest control; landscape design and installation services; and mulch installation, planting, and landscape cleanouts.
3.1 Fees - Client agrees to pay all fees as outlined in approved service proposals. 3.2 Payment Requirement - Acceptance of a service proposal is contingent upon a valid payment method stored on file with Auto-Pay authorization with an initial down payment processed, or full annual prepayment during the annual prepay window (Nov 1 – Dec 31). 3.3 Ongoing Validity of Payment Method For Auto-Pay accounts, the Client must maintain a valid, active payment method on file at all times. Removing or disabling the stored payment method constitutes a breach of these Terms and Conditions and may result in immediate suspension or termination of services until a valid payment method is restored. 3.4 Past Due Invoices - Invoices not paid when due will result in suspension of services until the balance is satisfied. 3.5 Late Fees - A late fee of 4% of the outstanding invoice amount will be charged every 30 days after the due date and will continue to accrue until the balance is paid in full. 3.6 Collections and Recovery Costs In the event of nonpayment requiring collection, the Client agrees to pay all reasonable attorney’s fees, court costs, and collection agency fees incurred by the Company. 3.7 Payment Options - Clients may select from one of three payment options: Prepay – Full annual payment at acceptance. No surcharges; lowest overall cost. Auto-Pay – Payment automatically processed after each service visit. A 3% processing adjustment is included in each invoice total. Monthly Pay – Annual plan total plus a 3% financing adjustment, divided into 12 equal monthly installments. Payments are drafted automatically on a fixed monthly date. Early termination of services under Auto-Pay or Monthly Pay requires immediate payment of any outstanding annual balance. Clients on Prepay remain eligible for refunds only in accordance with Section 6.0 (Refund Policy).
4.1 How to Submit - Clients must submit reschedule requests using the official Company form: https://www.newell-services.com/reschedule 4.2 Deadline - Requests must be received by 6:00 am local time on the scheduled day of service. 4.3 No Access - If our service provider cannot access the property, the Client remains responsible for the scheduled service fee. The Company will reschedule the service at its next available opportunity, based on routing efficiency and scheduling availability. 4.4 Reschedule Fee - A $10 fee applies to requests received after the deadline or due to no or limited access. 4.5 Availability - Rescheduled services will be performed at the Company’s convenience, in accordance with route planning and service efficiency. Clients may request preferred times, but the Company makes no guarantee that such requests will be accommodated. 4.6 Exceptions - The Company may waive reschedule fees for emergencies or other exceptional circumstances.
5.1 At-Will Services - Clients may cancel services by submitting the official cancellation form at least seven (7) days before the next scheduled service: https://newell-services.com/cancel-services 5.2 Outstanding Debt - Cancellation does not relieve the Client of payment obligations for outstanding balances. 5.3 Breach of Terms - The Company may terminate services immediately if the Client breaches these Terms and Conditions. 5.4 Abuse - The Company reserves the right to terminate services if property owners, neighbors, or guests threaten or harass Company staff or representatives. 5.5 Early Termination of Payment Plans - Prepay – Refunds, if applicable, are handled under Section 6.0 (Refund Policy). Auto-Pay – Cancellation or termination does not waive the balance of the current annual plan. The remaining annual balance is due immediately upon cancellation. Monthly Pay – Cancellation or termination does not waive the balance of the current annual plan. The remaining adjusted annual balance, including financing adjustment, is due immediately upon cancellation.
6.1 Eligibility - Incomplete services beyond the Client’s control; cancellation in accordance with Section 5.0 with refund of prepaid amounts less debts and non-refundable items; dissatisfaction with results is not eligible for refund. 6.2 Request Process - Refund requests must be made promptly with supporting details and documentation if requested. 6.3 Refund Method - Approved refunds will be issued by paper check mailed to the billing address on file unless otherwise agreed. Promotional discounts, if any, will be reversed. Refunds will be processed within 30 days of approval.
7.1 The Company is not liable for damages beyond its control, including but not limited to weather, acts of nature, pets, wildlife, or undisclosed underground utilities or obstacles. 7.2 The Company maintains insurance and all required ODAFF licensing. Clients are encouraged to maintain adequate property insurance.
8.1 Lawn care results depend on weather and cultural practices. No guarantees are made for final turf outcomes. 8.2 The Company is not liable for service interruptions due to events beyond reasonable control (including weather, natural disasters, strikes, government action, or terrorism). 8.3 The Company will make reasonable efforts to notify Clients and mitigate delays. 8.4 No refunds or credits will be issued for force majeure events.
9.1 The Company collects Client, property, billing, and communication information necessary to provide services. 9.2 Information is used only for service delivery, billing, communication, marketing (opt-out available), and compliance. 9.3 The Company does not sell personal information. Limited sharing may occur with contracted service partners or as required by law. 9.4 Data is safeguarded with appropriate security measures. 9.5 Clients may opt out of marketing, update personal data, or request deletion (subject to legal requirements). 9.6 Data is retained only as long as necessary for service and compliance. 9.7 Services are not directed at individuals under 18 years of age.
Effective January 1, 2026, Newell Services, LLC does not offer service discounts.
11.1 Clients are responsible for providing safe and timely access (including unlocking gates and removing obstacles); keeping pets, children, and guests off treated areas until products are dry or reentry is otherwise permitted; maintaining irrigation, mowing, and other cultural practices in accordance with Company recommendations guided by Oklahoma State University Cooperative Extension Service; and disclosing underground utilities, sprinkler systems, invisible fences, or other buried items that may be damaged during service. Failure to comply may impact results and/or create liability for damages.
12.1 The Company does not guarantee specific turf or plant results due to factors outside its control, including weather, soil conditions, pest pressure, client maintenance practices, prior treatments, or cultural conditions.
13.1 The Company applies pesticides, fertilizers, and related products in compliance with all applicable laws and regulations. 13.2 Clients must follow posted signage and reentry instructions. The Company is not responsible for exposure resulting from early reentry or disregard of safety instructions.
14.1 The Company may take photographs of serviced areas for training, documentation, historical reference, or marketing purposes. 14.2 The Company may take photographs of serviced properties, including homes and surrounding landscapes, for training, documentation, historical reference, and marketing purposes. In all public uses, the Company will take reasonable steps to avoid disclosing sensitive personal information (such as vehicle license plates, visible people, or interior views through windows).
15.1 If any provision of these Terms and Conditions is found invalid or unenforceable, the remaining provisions remain in full force and effect.
16.1 These Terms and Conditions are governed by the laws of the State of Oklahoma. 16.2 Any disputes shall be resolved in the courts of Osage County, Oklahoma.
17.1 The Company may update these Terms and Conditions at any time without prior notice. The most current version will always be posted on our website. 17.2 Continued use of services constitutes acceptance of the updated Terms and Conditions.